hibaj Privacy Policy Your Information Is Protected

Last Updated: January 2026 — This privacy policy applies to all services on the hibaj platform.

Introduction and Scope

hibaj ("we", "our", or "platform") provides a safe and reliable online casino and betting experience for players in Bangladesh. This privacy policy ("policy") explains how hibaj collects, uses, stores, and discloses your personal information.

This policy applies to all users of hibaj's website (hibaj.cam), mobile application, and other related services. By using hibaj's services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

hibaj is committed to protecting your privacy in compliance with applicable laws and regulations in Bangladesh. We believe that safeguarding each player's personal information is a fundamental responsibility.

What Information We Collect

hibaj collects various types of personal information, primarily from three sources: what you provide directly, information collected automatically through your use of the platform, and information received from third parties.

2.1 Information You Provide Directly

During account registration and use, we may collect the following information:

Full name and date of birth (for age verification — for persons aged 21 and above only)
Email address and mobile number
Bangladesh National Identity Card (NID) or other government-issued identification details
Current address and district
Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account numbers
Contact information and complaints submitted via support chat

2.2 Automatically Collected Information

When you use hibaj, our system automatically collects certain technical information:

IP address and device identity (Device ID)
Browser type and operating system
Session duration and login/logout information
Logs of pages visited and gameplay activity
Information collected through cookies and similar tracking technologies
Transaction history and deposit/withdrawal records

2.3 Information Received from Third Parties

In certain circumstances we may use third-party verification services to verify your identity and age. For payment processing, services such as bKash, Nagad, Rocket, or Upay may share necessary transaction information with us.

How We Use Your Information

In accordance with your privacy policy, hibaj uses collected information only for the following purposes:

3.1 Account Management and Service Delivery

Creating, activating, and managing your hibaj account
Processing deposit (minimum ৳300) and withdrawal (minimum ৳1,000) transactions
Applying bonuses and promotions, such as the 120% first deposit bonus
Processing VIP program benefits — cashback from Bronze through Platinum
Providing 24/7 Bengali live chat support

3.2 Identity and Age Verification

In accordance with applicable laws in Bangladesh and to ensure responsible gaming, hibaj verifies the identity and age (21+) of every player. This verification process is carried out on the basis of the documents you provide.

3.3 Security and Fraud Prevention

Detecting unauthorized access and fraudulent activity
Preventing the creation of multiple accounts
Complying with anti-money laundering (AML) regulations
Monitoring and preventing suspicious transactions

3.4 Platform Improvement and Personalization

Based on your gameplay history and preferences, hibaj may provide relevant game recommendations and special offers to improve your experience. However, this activity is always conducted in accordance with your privacy policy.

3.5 Communication and Notifications

Sending transaction confirmation notifications
Communicating important account-related updates
Sharing information about new promotions and bonuses (with your consent)
Notifying you about changes to the privacy policy

Cookies and Tracking Technology

hibaj uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies We Use

Essential Cookies: Essential for login sessions and account security — these cannot be disabled.
Functionality Cookies: Remember your language preferences and settings.
Analytics Cookies: Monitor platform usage to help improve our services.
Marketing Cookies: For displaying relevant advertisements and offers — with your consent.

4.2 Cookie Control

You can disable non-essential cookies at any time through your browser settings. However, please note that disabling certain cookies may prevent some features of hibaj from working properly.

Data Sharing and Disclosure

hibaj never sells your personal information. However, we may share your information in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and receive only the information necessary for their specific tasks.

5.2 Legal Obligations

hibaj may be legally required to disclose information in response to valid orders or requests from Bangladeshi courts, government authorities, or regulatory bodies. Information about suspicious activity may be reported to relevant authorities in compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you of such changes in advance and ensure that your rights are preserved.

5.4 With Your Consent

For any purpose other than those listed above, we will always obtain your explicit consent before sharing your information.

Data Security Measures

hibaj uses internationally recognized security technology to protect your personal information. Our security framework provides protection at the following levels:

6.1 Technical Security

SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption
Two-Factor Authentication support
Secure payment gateway — no card or bank details are stored directly
Regular security audits and vulnerability testing
Firewall and intrusion detection systems

6.2 Organizational Security

Only authorized staff can access information as needed for their specific roles
All staff receive regular training on privacy and data protection
A rapid response plan is in place for data breach incidents

6.3 Steps Taken in the Event of a Data Breach

In the event of a data breach, hibaj will notify affected players as quickly as possible and take necessary steps to minimize harm. To report security concerns, contact us at [email protected].

Data Retention Period

hibaj does not retain your information longer than necessary. Retention periods for different types of information are as follows:

Account Information: For as long as the account is active and for at least five years after closure (as required by law).
Transaction Records: Up to seven years in accordance with legal and financial regulations.
Communication Logs: Support chat records are retained for up to three years.
Cookies and Session Data: Deleted when the session ends or after a maximum of 90 days.

After the retention period ends, data is securely deleted or anonymized so that it is no longer personally identifiable.

Your Privacy Rights

hibaj believes every player should have control over their personal information. You may exercise the following rights:

8.1 Right of Access and Portability

You may request a copy of your personal information held by hibaj at any time. We will provide the information within 30 business days.

8.2 Right of Rectification

If any information we hold about you is incorrect, you may request that it be corrected. hibaj will update the information within a reasonable time.

8.3 Right to Erasure ("Right to be Forgotten")

In certain circumstances you may request that your information be deleted. However, please note that this request may not be fulfilled where there are legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object at any time to marketing communications or non-essential data processing. To opt out of marketing emails, use the "Unsubscribe" link at the bottom of each email.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or by emailing [email protected]. We will verify your identity and respond to your request promptly.

Protection of Minors

hibaj's services are for persons aged 21 and above only. We do not knowingly collect or process personal information from any minor.

If any minor attempts to register on hibaj, we will immediately close their account and delete any information collected. Our age verification process is designed to prevent access by minors.

If you are aware that a minor has created an account on hibaj, please notify us immediately at [email protected].

Third-Party Links and Services

The hibaj platform may contain links to third-party websites, such as payment gateways or game provider sites. These external sites have their own privacy policies and hibaj is not responsible for the privacy practices of those sites.

We advise you to read the privacy policy of any third-party website before visiting it.

Changes to the Privacy Policy

hibaj may update this privacy policy from time to time. In the event of changes, we will:

Update the "Last Updated" date at the top of the page
Send a notification to your registered email for significant changes
Give you adequate notice before the updated policy takes effect

If you continue using hibaj after any changes, you will be considered to have agreed to the new policy. If you do not agree, you may request that your account be closed.

Privacy Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will respond to your request as soon as possible.

Live Chat Support

Live chat support in Bengali is available 24/7. Chat with us directly for any privacy-related questions.

Email Contact

Email us for detailed privacy-related requests:
[email protected]

Important Note: This privacy policy should be read alongside the Terms and Conditions and Responsible Gaming policy. All our policies together form hibaj's overall security framework.